Privacy
Privacy notice
What we collect when you ask Aqua for a quote, why we need it, who sees it, and how to reach us about it.
Last updated 11 November 2026
In short
- We only collect what you choose to send us, so that we can quote for your clean and carry it out.
- This website has no accounts and saves nothing you type. We don’t use advertising or tracking cookies.
- We never sell your information, and we never share it for anyone else’s marketing.
- You can ask to see, correct or delete what we hold about you at any time.
The rest of this page gives the detail, in plain words.
Who we are
- Contact email
- info@aquacleanandcare.co.za
Aqua Clean & Care cleans curtains and carpets in homes across Gauteng, Limpopo and Mpumalanga, from our base in Midrand. “We” and “us” mean Aqua Clean & Care.
We are the responsible party for your personal information under the Protection of Personal Information Act, 2013 (POPIA). That means we decide why and how it is used, and we answer to you for it. This notice covers this website and every message, quote and clean you have with us.
What we collect, and where it comes from
Personal information is anything that can identify you, such as your name, phone number or address. Almost everything we hold comes from you, when you message us.
- Your details: your name, and the WhatsApp number or email address you write from.
- Where we clean: your suburb or town for the quote and, once a visit is arranged, your address and any access notes you give us, such as a gate code or where to park.
- What needs care: what you’d like cleaned and roughly how big it is, anything unusual you tell us about, and any photos you send.
- Your clean: our messages with you, your quote, the day of your visit and what you paid.
- Technical information: like every website, ours is delivered by a hosting company. To send you the pages and keep the site secure, it handles your device’s internet address (IP address), the kind of device and browser you use, and the pages you open. We don’t use this to identify you or to build a picture of you.
The quote form on our contact page saves nothing. What you type stays on your own phone or computer until you choose to send it to us on WhatsApp or by email.
We don’t ask for sensitive information, such as your health, religion or beliefs. We never ask for card or banking details in a message, so please leave them out.
If you give us someone else’s details, for example the person who will let the team in, please make sure they know you have.
Why we use it, and what allows us to
We use your information only for these reasons:
- To quote for your clean and answer your questions. You asked us to, and we can’t do it without your details.
- To arrange and carry out your clean. The team needs your name, address, access notes and what to clean. This is how we keep our agreement with you.
- To put things right if you tell us something went wrong, and to keep a record of what was agreed.
- To keep the records the law requires, such as records of payments for tax.
- To keep our website and our business safe from misuse. This is a legitimate interest of ours, and we weigh it against your privacy.
- To send you news or offers, only if you have agreed to it.
We don’t use your information for anything else. Every quote and every decision about your clean is made by a person, never by a computer alone.
Do you have to give us your information?
No. Sending us your details is your choice. But without your area and a way to reply we can’t send you a quote, and without your address we can’t come to your home.
Marketing is your choice
Asking for a quote doesn’t add you to any list. We only send you news and offers if you’ve asked us to. Every one of those messages tells you how to stop, and you can tell us to stop at any time.
Information sent outside South Africa
WhatsApp and Cloudflare are international companies, so your messages and your visits to this website may pass through, or be stored on, their systems in other countries. We only use providers bound by data protection laws or agreements that protect your information to a standard similar to POPIA. We don’t send your information abroad for any other reason.
How long we keep it
We keep quotes and messages for as long as we need them to arrange your clean and answer questions about it. We keep records of completed cleans and payments for five years, because South African tax law requires business records to be kept. After that, we delete them or remove anything that identifies you.
You can ask us to delete your messages sooner, and we will, unless the law requires us to keep them.
How we keep it safe
This website travels over an encrypted connection, and WhatsApp encrypts its messages end to end. Only the people at Aqua who quote, arrange and carry out cleans can see your messages and details.
No way of sending information is perfectly safe. If your information is ever lost, or seen by someone who shouldn’t have seen it, we will tell you and the Information Regulator as soon as we reasonably can, and tell you what we are doing about it.
Children
Our service is for adults. We don’t knowingly collect information from anyone under 18. If you believe a child has sent us their details, please tell us and we’ll delete them.
Your rights
Under POPIA you can:
- ask whether we hold information about you, and ask for a copy of it;
- ask us to correct anything that is wrong or out of date;
- ask us to delete information we no longer need or shouldn’t have;
- object to how we use your information;
- withdraw your consent to marketing at any time.
To do any of these, message us on WhatsApp or by email. We may need to check that it’s really you first, and we’ll reply as soon as we reasonably can. We keep the records the law requires us to keep, even if you ask us to delete them.
If you’re not happy
Please tell us first, so we can put it right. If you’re still unhappy with how we’ve handled your information, you can complain to the Information Regulator, the body that enforces POPIA:
- Email: POPIAComplaints@inforegulator.org.za
- Phone: 010 023 5200, or toll-free on 0800 017 160
- Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
- Website: inforegulator.org.za
Changes to this notice
If we change what we collect or how we use it, we’ll update this page and the date at the top. If a change matters to you, we’ll let you know.
See also our service terms.