Terms
Service terms
How a clean with Aqua works: your quote, the visit, paying, and changing or cancelling.
Last updated 10 November 2026
About these terms
- Contact email
- info@aquacleanandcare.co.za
These terms apply when you ask Aqua Clean & Care for a quote or have a curtain or carpet clean with us. “We” and “us” mean Aqua Clean & Care; “you” means the person who asks for the clean. By confirming a clean with us, you agree to these terms and to our privacy notice.
Nothing in these terms takes away your rights under the Consumer Protection Act, 2008, or any other South African law.
Your quote and your price
- You tell us what needs cleaning and roughly how big it is, and we send you a quote on WhatsApp or by email. Asking for a quote is free and doesn’t commit you to anything.
- Your price is based on the sizes you gave us. If they’re different on the day, we’ll show you the new price before we start. The team measures when it arrives. If you don’t agree to a new price, the team cleans only what we quoted for, at the price we quoted.
- If you tell us about something unusual, such as stains, very high curtains or loose rugs, we agree the price with you before the visit.
- If you live far from our base in Midrand, your quote includes the cost of travelling to you.
Confirming your clean
Your clean is confirmed once you’ve accepted your quote and we’ve agreed a day and time with you, on WhatsApp or by email. If we need to move your visit, we’ll message you and agree a new time with you.
Paying
Your quote tells you the price. When we confirm your clean, we tell you how and when to pay. Please never send card or banking details in a message.
On the day
- Please make sure someone aged 18 or over is home to let the team in, and that the access notes you gave us (a gate code, the intercom, where to park) are right.
- Our team brings all its own equipment and cleaning products, so you don’t need to supply anything.
- Please tell us about pets, delicate items or anything else the team should know, in your messages to us.
What we can and can’t do
The team checks fabric labels and the condition of each item before cleaning. If something isn’t safe to clean, the team will tell you and leave it, and you won’t be charged for it. Some stains and marks can’t be removed completely; the team will tell you what to expect before it starts.
Changing or cancelling
To change or cancel a clean, message us on WhatsApp or by email as early as you can, and we’ll agree a new day with you or cancel the visit.
If something goes wrong
If you’re not happy with a clean, or think something was damaged, please tell us as soon as you can on WhatsApp or by email. We’ll look into it with you and, where we’re responsible, put it right.
Using the website
The care and measuring guidance on this website is general. Always follow your item’s care label; the team checks each item before it cleans. Please be respectful to the team in your messages.
Changes to these terms
We may update these terms from time to time. The terms that apply to a clean are the ones on this page when you confirmed it. These terms are governed by the law of South Africa.